FAQ
1. Where do you ship?
Anandeleions ships to the contiguous 48 U.S. states only. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
2. How much is shipping, and when will my order arrive?
Standard shipping is free ($0). Processing takes 1-2 business days after order and payment confirmation, followed by 3-6 business days in transit. Estimated delivery is 4-8 business days overall. Business days are Monday-Friday, excluding U.S. federal holidays. Weekend and holiday orders enter processing on the next business day.
3. Which carrier will deliver my order?
Anandeleions uses USPS, DHL, UPS, and FedEx. The carrier depends on the destination and service available.
4. How do I track my order?
Tracking information is emailed after dispatch. Allow 24-48 hours for tracking activity to appear, then contact info@anandeleions.com if it is still unavailable.
5. Can I cancel my order or change the address?
Email info@anandeleions.com within 24 hours of placing the order. Requests can only be completed before shipment. Include your order number and the requested change. Anandeleions will confirm whether it can be made; your email receipt time determines whether you contacted support within 24 hours.
6. Which payment methods can I use?
Checkout may offer Visa, Mastercard, American Express, Discover, Diners Club, Google Pay, and Apple Pay. Use one of the methods displayed for your order. Prices and payments are in USD.
7. How do I choose a compatible keyboard?
Check the individual product page for the layout, connection type, supported devices, switch details, and included accessories. Features such as wireless connectivity, hot-swappable switches, or lighting are model-specific. If anything is unclear, email the model name and your device details before ordering.
8. Can I return a keyboard if I change my mind?
Yes. Request a return within 30 calendar days of delivery. The keyboard must be clean, complete, and in its original condition, with its original packaging and accessories; reasonable inspection is allowed. You pay the return postage for a change-of-mind return. No restocking fee is charged. See the Refund Policy for the full conditions.
9. What if my order arrives damaged or incorrect?
Please email support within 3 calendar days of delivery with your order number and helpful photos. Anandeleions covers return shipping for confirmed quality issues, shipping damage, or incorrect items. Report a defect discovered later promptly. The 3-day reporting request does not shorten the 30-day return window or limit applicable legal rights.
10. When will I receive my refund?
Anandeleions inspects a return within 2 business days of receiving it. If approved, the refund will be credited to the original payment method within 5 business days of approval, or up to 7 business days in total from receipt of an eligible return. Refunds include the amount paid for the returned items and associated tax. Customer-paid change-of-mind return postage is not refunded.
11. Do you offer exchanges?
No direct exchanges are available. Return the original item under the Refund Policy and place a new order for the item you want.
12. How can I contact you?
Store: Anandeleions
Company: ANANDELEIONS INC
Website: https://anandeleions.com
Email: info@anandeleions.com
Phone: 【--】
Address: 104 GREY BRANT CT, MADISON, MS 39110, United States
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays